What do we collect and why?
This outlines our general approach to data collection, purposes of collection, legal grounds, sources of data, and retention. This section applies to all users and its principles apply to the features below unless otherwise specified.
Customer relationship data
The service collects a varying set of data depending on where you download or purchase the service.
Application stores: number of purchased licenses; purchase history for F‑Secure products; price and time of purchase; order number; technical environment (e.g. operating system) of your device; unique identifiers (e.g. Android marketing identifier); service statistics per device; other similar non-sensitive device and service data.
F‑Secure e-store: In addition to the above; name, email address, language, address, country, zip code, Internet Protocol (IP) address, payment type. More detailed information can be found from our e-store.
Service portal: To help you in managing your subscriptions and settings and to help us help you better in case of problems, the following data from all of the devices and users in the subscription is visible to those who share the same subscription: user name, device name, profile name, first name, last name.
Service provider partner: If you have subscribed to the service via your service provider, the data set we collect varies per service provider partner, but is limited to the above data. We also exchange some such data as explained below under Transfers and disclosures
.
Support: In cases where we provide you with personal support services, we may need to ask you for additional information.
Customer relationship data is used to:
-
deliver the services to you (including identifying authorized users and managing licenses);
-
enable the use of parental controls, such as viewing and restricting installed applications;
-
provide help and support to you;
-
maintain, develop, and enhance the services and your customer experience and do troubleshooting and performance measurement;
-
improve the functionality of the services and related websites;
-
track the services that you have bought and used so that we can manage your customer relationship and communicate with you;
-
send you information about the services, for example to inform you of expiring licenses, new versions and features, digital security in general, related services; arrange competitions and conduct customer satisfaction surveys.
